Gamer Wager

Terms & Conditions

 

Please note that Gamer Wager Rules and Terms & Conditions are both subject to change. The current set of Gamer Wager  Rules and Terms & Conditions are displayed on our web site and indicate the last date of amendment. Any proposed changes to the Gamer Wager  Rules and Terms & Conditions will also be communicated to customers in advance prior to the change coming into effect. Please note it is the account holder’s responsibility to be fully aware of the current Gamer Wager  Rules and Terms & Conditions before placing a bet and once a bet has been placed it will be deemed that the Gamer Wager Rules and Terms & Conditions have been accepted by the account holder.

 

  1. GAMER WAGER TERMS & CONDITIONS

  2. #1 INTRODUCTION & ABOUT US

  3. #2 YOUR ACCOUNT

  4. #3 USE OF WEBSITE

  5. #4 OUR LIABILITY

  6. #5 OUR INTELLECTUAL PROPERTY RIGHTS

  7. #6 PROMOTIONS

  8. #7 COMPLAINTS, DISPUTES, GOVERNING LAW & JURISDICTIONS

  9. #8 IT FAILURES

  10. #9 DOWNLOADS

  11. #10 SELF EXCLUSION

#1 INTRODUCTION & ABOUT US

  1. By opening an account, you will be deemed to have read and accepted Our Terms & Conditions, Our Betting Rules and Our Privacy Policy which constitute a legally binding agreement between Gamer Wager Limited, You sense number 000-050122-R-327860-004

  2. Gamer Wager is committed to providing an excellent customer experience. As part of that commitment, we are committed to supporting responsible gambling.

  3. All major changes to Our Terms And Conditions, Our Betting Rules or Our Privacy Policy will be notified to you in advance of such changes taking effect. If any change(s) are unacceptable to you, you should cease using the website and/or close your account. If, however, you continue to use the website after the date on which the changes to the relevant document comes into effect, you will be deemed to have accepted those changes.

  4. Gamer Wager have designed a new and innovative peer-to-peer betting product to cater for the growing market in esports and casual head-to-head video game betting.

  5. We may need to change the Terms from time to time for a number of reasons (including to comply with applicable laws and regulations, and regulatory requirements). Any minor or insubstantial changes may be made at any time and you are advised to review the Terms on a regular basis. The most up to date Terms will be available on the Website. All major changes will be notified to you in advance of such changes taking effect. If any change is unacceptable to you, you should cease using the Website and/or close your account. If, however, you continue to use the Website after the date on which the changes to the Terms come into effect, you will be deemed to have accepted those changes.

  6. As you are aware, the right to access and/or use the Website (including any or all of the products offered via the Website) may be illegal in certain countries (including, for example, the USA). You are responsible for determining whether you’re accessing and/or use of the Website is compliant with applicable laws in your jurisdiction and you warrant to us that gambling is not illegal in the territory where you reside.

  7. Although Gamer Wager  will use its reasonable endeavors to enforce its responsible gambling policies, Gamer Wager  does not accept any responsibility or liability if you nevertheless continue gambling and/or seek to use any of our digital services with the intention of deliberately avoiding the relevant measures in place and/or Gamer Wager  is unable to enforce its measures/policies for reasons outside of Gamer Wager ’ reasonable control.

  8. Our contact details are as follows:

    1. Gamer Wager, WeWork,  No.1 Spinningfields, Manchester, M3 3JE 

    2. Telephone Number: 01273 420221 e-mail:support@gamerwager.com 

#2 YOUR ACCOUNT

  1. Accounts are only available to persons aged 18 years or over. Placing bets by anyone under the age of 18 is prohibited and Gamer Wager  reserves the right to void any transactions with any such person. Gamer Wager will carry out age verification checks in accordance with Our Privacy Policy.

  2. By accepting the Terms and Conditions and/or registering to use the website you agree that we shall be entitled to conduct any and all such identification, credit and other verification checks from time to time that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the website and our products generally. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.

  3. If, after completion of our KYC (Know Your Customer) verification, we are unable to verify your details or you are ultimately shown to be underage or unable and/or unwilling to provide proof of your residential address, or other information required to verify your identity, we will within a reasonable time: return any residual balance, up to the value of your initial deposits, at the time of the unsuccessful verification however; any excess winnings will not be credited.

  4. If you have paid to subscribe to our service, a refund of the subscription fee will only be refunded at the sole discretion of Gamer Wager and the sum of any refund will be calculated on a pro rata basis.  

  5. As part of the registration process, we may supply your information details to authorised credit reference agencies to confirm your identity and payment card details. You agree that we may process such information in connection with your registration.

  6. As part of the registration and/or subscription process you will be required to photograph and upload photographic identity documents. Acceptable forms of ID include

    1. Driving License

    2. Passport

  7. Customers may open only one account. Should we identify any customer with more than one account we reserve the right to treat any such accounts as one joint account.

  8. In order for us to complete account requests from customers inside or outside of the UK we may require two forms of identification. The ID required is as follows:

    1. A copy of your current Debit/Credit Card Statement, containing the card number along with your name and address, plus a copy of the front and back of the relevant card. (Please note that for ‘virtual’ credit cards we require a copy of the online statement plus a utility bill with name and address that you have registered on the website).

    2. Either a copy of your driving licence OR a copy of your passport.

 

This information can either be emailed tosupport@gamerwager.com, or forwarded to the following address:

Gamer Wager Limited Unit E/9, Knoll Business Centre 325-327 Old Shoreham Road HOVE, BN3 7GS

 

  1. Account holders are responsible for all bets placed on their account where the correct password has been provided. Therefore, it is in the account holder’s interest that under no circumstances should any of their account details be divulged to a third party. If an account holder has reason to believe that a third party may be in possession of their password or account details, the account holder is responsible for contacting us to change their password.

  2. It is also the responsibility of the account holder to ensure that the credit card issuer does allow the card to be used for gambling purposes. Gamer Wager  cannot accept responsibility for any action taken by a card issuer against the account holder.

  3. Customers must keep their registration and account details up to date. This, and your account information, may be amended in the My Account section of the website. If you require any assistance, please Contact Us.

  4. We will comply with applicable data protection laws (including, in the UK, the Data Protection Act 1998) in respect of the personal information you supply to us. Your personal information is processed in accordance with our Privacy Policy

  5. If you want to close your account, please Contact Us and we will assist in your request.

  6. We will comply with applicable data protection laws (the Data Protection Act) in respect of the personal information you supply to us. Your personal information is processed in accordance with Our Privacy Policy

  7. Gamer Wager  reserves the right to close or suspend your account at any time and for any reason. This may include:

    1.  you become bankrupt.

    2. Gamer Wager considers that you have used the website in a fraudulent manner or for illegal and/or unlawful or improper purposes.

    3. Gamer Wager  considers that you have used the website in an unfair manner, have deliberately cheated or taken unfair advantage of Gamer Wager  or any of its customers or if your account is being used for the benefit of a third party.

    4. Gamer Wager  is requested to do so by the police, any regulatory authority or court.

 

#3 YOUR FINANCES

 

  1. You may only bet/wager with the amount of cleared funds held in your account. Accordingly, if you want to place bets or participate in gaming, you must deposit monies into your account. Further details of how to deposit, withdraw and transfer funds can be found in the Wallet section of our mobile app or website.

  2. By depositing funds into your Gamer Wager  account, you direct us and we agree to hold them, along with any winnings, for the sole and specific purpose of using them:

    1. To place your stakes; and 

    2. Settling any fees or charges that you might incur in connection with the use of our services. 

We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing funds without any intention to place stakes. In such circumstances we may also report this to relevant authorities.

  1. Gamer Wager will charge you a fee for the crediting of your account to cover processing fees. These charges are
     

  2. To ensure absolute security of all customers financial details and to assist us combat fraud efficiently, it may be necessary for us to request customers to provide personal identification for a withdrawal request when funds have been deposited by a credit card.

  3. If you have not placed a bet using your account for a period of 365 days your account shall be deemed to be dormant. Similarly, if we have frozen your account for such a period it shall also be considered dormant. If your account is categorised as dormant and there is a credit balance on the account, then we will use all reasonable endeavours to contact you to determine your wishes in respect of those unutilised funds. If you have not placed a bet or withdrawn the funds 14 days after this contact is made, then any funds will be removed. 

  4. We are required by our licence to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are protected in the event of our insolvency, you can read about this here.

    1. www.gamblingcommission.gov.uk/consumers/protection_of_customer_funds.aspx

  5. We hold customer funds separate from company funds in [a mixture of bank accounts/investment accounts/in reserve funds which we hold with our payment processors]. These funds are not protected in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: BASIC SEGREGATION.

  6. Where possible, all withdrawals will be processed to the payment account from which the deposits were made. Withdrawal payments can only be made in the name of and to the registered account holder.

  7. For most payment types, withdrawals can be processed by clicking 'Withdraw' on the My Account part of the website, subject to there being sufficient funds in your betting account. There is no set maximum withdrawal amount per day but withdrawal requests for amounts greater than £20,000 or currency equivalent may require additional arrangements.

  8. If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.

  9. You are responsible for reporting your winnings and losses to the tax and/or other authorities in your jurisdiction.

  10. Once a currency is selected, funds are deposited, wagered and winnings paid in that currency.

  11. If the value of a deposit is not played through in full before a withdrawal is requested, Gamer Wager  reserves the right to make a charge to the customer’s account to cover all reasonable costs relating to both the deposit and withdrawal. If necessary, the value of the withdrawal requested may be reduced accordingly.

#4 YOUR BETS

 

  1. All bets placed with Gamer Wager will be settled in accordance with Our Betting Rules.

  2. Gamer Wager reserves the right to decline all, or part, of any bet/wager requested at its sole and absolute discretion. All bets/wagers are placed at your own risk and discretion.

  3. We only accept bets/wagers made online (including via mobile device or downloadable applications on a mobile device). Bets/wagers are not accepted in any other form (post, email, fax, etc.) and where received will be invalid and void - win or lose.

  4. Bets/wagers will not be valid if there are insufficient funds in your account.

  5. A bet/wager that you request will only be valid once accepted by the Gamer Wager  servers.

    1. In the case of head-to-head bets, bets will only be accepted once both betting parties have confirmed that they have read and agree to the terms of engagement which are laid out on a per game and per market basis. These terms are laid out by Gamer Wager in the Room Rules section for any given game or market with the app or website.

    2. Each valid bet/wager will receive a unique transaction code. We shall not be liable for the settlement of any bets/wagers which are not issued with a unique transaction code. If you are unsure about the validity of a bet/wager, please check your account history, or Contact Us.

  6. Gamer Wager reserves the right to adjust customer accounts to reflect any incorrectly transferred monies relating to incorrect settlement of bets.

  7. Bets placed in accordance with the rules of Gamer Wager may only be amended or cancelled by mutual agreement. However, should a wager be accepted in error the wagers involved will be void.

  8. Gamer Wager  reserves the right to refuse the whole or part of any bet. The right is also reserved to close an account without explanation, however in such case any bets already accepted and awaiting fruition will stand, unless made in contravention of our rules or otherwise fraudulently.

  9. Access to, or betting with Gamer Wager may be illegal for persons in certain countries and Gamer Wager does not intend that their service is used for betting by such persons. It is the responsibility of each account holder to ensure that they comply with any laws applicable to betting in the location from where a bet is placed. Gamer Wager cannot be held responsible for any action resulting from the use of their service in jurisdictions where betting may be illegal.

  10. It is a condition of our acceptance of bets from you that, and by offering to place a bet with us you represent that:

    1. You are not prohibited from entering into the bet by any term of your contract of employment or any rule of a Sport Governing Body which applies to you.

    2. You are not aware of any circumstances which would make the placing of the bet a breach of a rule on betting applied by a Sport Governing Body.

    3. In the event of such representation by you proving to be false your stake will be forfeited and we shall not be obliged to pay any winnings which might otherwise have been payable in respect of the bet.

  11. Gamer Wager  will not be liable for obvious/palpable errors. This includes bets where an obvious error is subsequently identified in the odds/handicap/totals/Cash Out amounts displayed or where Gamer Wager  continue to accept bets or wagers on a closed or suspended markets. This extends to settlement errors on bets or cash outs. In the event of an incorrect price being taken prior to the start of an event any bets will stand and be settled at the Gamer Wager  revised price. If the revised price is deemed less than 1/1000 then bets will be void. Where there is sufficient time before the start of an event, Gamer Wager will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet. When an incorrect player or team is quoted within a fixture all bets will be void at the discretion of Gamer Wager . If, for any reason, a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as follows:

    1. If the event and market is covered In-Play then bets will stand at the revised price at the time the bet was placed (where a revised price is deemed less than 1/1000 then bets will be void), unless the outcome is already known in which case such bets will be void. ii) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc). 

    2. Where a material advantage has been gained Gamer Wager reserve the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void. 

 

#5 USE OF WEBSITE

  1. Please read the Our Terms and Conditions, Our Betting Rules and Our Privacy Policy carefully and if you do not accept any part of them, do not use the website.

  2. Where you play any game, or place a bet or wager, using the website, you accept and agree to be bound by, the Rules which apply to the applicable products available on the website from time to time. The Rules can be found under the info tab of the applicable section of the website.

  3. The current balance and transaction history of your account can be viewed at any time once you have logged into your account.

  4. Gamer Wager  actively monitors traffic to and from the website. We reserve the right in our sole discretion to block access where evidence indicative of automated or robotic activity is found.

  5. Gamer Wager  reserves the right to restrict access to all or certain parts of the website in respect of certain jurisdictions.

  6. Gamer Wager  may alter or amend the products offered via the website at any time and for any reason.

  7. From time to time, all or part of the website may be unavailable for use by you because of our maintenance of the website and/or alteration or amendment of any of the website products.

  8. Where our Website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of these sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them or their use of any information they may acquire about you (including personal data).

  9.  A link from our Website does not constitute an endorsement by us of the use of that link, the company or organisation behind that link or the contents of the website reached using that link.

#6 OUR LIABILITY

  1. You shall indemnify and hold harmless Gamer Wager , its subsidiaries, employees and agents and partners from any claims, liabilities, costs and expenses that may arise as a result of your breach of these terms and conditions or a breach of any laws of any jurisdiction applicable to you. In the event of such breach your winnings may be forfeited and Gamer Wager  may retain any positive balance then existing on your account pending investigation and/or the conclusion of any legal proceedings.

  2. Despite every effort to ensure complete accuracy, Gamer Wager  cannot be held responsible for any errors in the information provided over the phone or online. In the event of incorrect odds being quoted, bets will be settled at the correct price. In such cases Gamer Wager  will endeavor to contact the account holder, by writing to their registered e-mail address, prior to the race / event, to offer the option of the bet being declared void. Should a response not be forthcoming, the bet will stand at the correct odds.

  3. Gamer Wager  shall not be held responsible for the accuracy of betting statistics, in-play data and editorial content whether supplied directly by us or via a third party.

#7 OUR INTELLECTUAL PROPERTY RIGHTS

  1. Ownership of any intellectual property rights in the website including, without limitation, the software, images and text (the “IPR Rights”) remain with either Gamer Wager  or its licensors. You are permitted to use this material only as expressly authorised by us or our licensors. You shall not copy, redistribute, publish, reproduce, transmit, display, commercially exploit, tamper with or create derivative works of any of the IPR Rights in whole or in part and you shall not interfere with, modify, or reverse engineer any software provided on the website.

 

#8 PROMOTIONS

  1. When promotional offers are made, additional, specific rules may apply which we will clearly display.

  2. We reserve the right to withdraw any promotional offer at our discretion and without prior warning.

  3. All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit or credit card), linked NETeller or Skrill accounts, mobile device (e.g. mobile or tablet), application download or shared computer (e.g. public library or workplace).

  4. Where any term of the offer or promotion is breached or there is any evidence of a series of bets/wagers placed by a customer or group of customers (e.g. where common betting patterns across the same fixture/markets have been identified across accounts), which due to a deposit bonus, enhanced payments, free and risk free bets/wagers, or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, Gamer Wager  reserves the right to reclaim the bonus element of such offers and in Gamer Wager absolute discretion settle bets/wagers at the correct odds, void the free and risk free bets/wagers or void any bet/wager funded by the deposit bonus.

 

#9 COMPLAINTS, DISPUTES, GOVERNING LAW & JURISDICTIONS

  1. Enquiries relating to any aspect of Gamer Wager  should be directed to support@gamerwager.co.uk.

  2. In the event of a dispute not being resolved following contact with our customer service team, the account holder may refer the matter to the Gamer Wager  Senior Supervisor. Should the dispute continue to remain unresolved, the matter may then be referred to the Independent Betting Arbitration Service (I.B.A.S.)www.IBAS-UK.com or any other mutually agreed and recognised body for arbitration, where providing each party has been given the opportunity of submitting their case, any decision shall be binding on both parties.

  3. If any part of these terms and conditions is deemed unlawful, void or for any reason unenforceable, then that part shall be deemed to be severable from the rest of these terms and conditions and shall not affect the validity and enforceability of the remaining provisions of these terms and conditions.

  4. You acknowledge and agree that the material and content contained on any digital service provided by Gamer Wager as part of the Gamer Wager  betting service is made available for your personal non-commercial use only. Any other use of such material and content is strictly prohibited. You may download one copy of the material on this website for such use onto a single computer. Your use of the service is at your sole risk.

  5. Should a dispute arise, you and Gamer Wager  agree that the Gamer Wager transaction log database will be the ultimate authority in such matters.

  6. Gamer Wager  accepts no liability under the law in any jurisdiction other than the UK. All bets made with us, together with Our Terms And Conditions and Our Betting Rules, are governed by English law and the courts of England and Wales shall have exclusive jurisdiction to settle any disputes that arise out of or in relation to them.

 

#10 IT FAILURES

  1. We cannot be held responsible for a bet not being placed or an offer not being matched for any reason or you being disconnected from the Website, including but not limited to computer malfunctions and failure of telecommunications services or internet connections. The balance of your account will at all times be as is recorded on our server.

  2. The balance on the server when logging on to our Website, after you have been disconnected, will reflect the balance after completion of the last bet prior to the disconnection.

  3. We regret the imposition of the above, however it is necessary to avoid further complications. By placing any further bets or offers on our Website, you accept the results of any previous bet. As such (at our discretion) the results of the previous bet are no longer in dispute and no refund or other adjustments will be granted. If you feel the result of any of the games is unfair or incorrect, you should contact us immediately and report the incident.

#11 DOWNLOADS

  1. For certain of our betting products and services offered through our Website you may need to download software in order to use them and we will licence the software to you (or sub-license to you, to the extent the software is owned by a third party). The terms upon which you may download and use any such software will be made available to you at the time of download and must be accepted by you prior to your use of that software.

 

  1. Downloads may involve placing files and installation software on the hard drive of your computer. Convenient locations for storing the software may be suggested during the download and installation procedure but it is your responsibility to store the software in accordance with the exact nature and set-up of your individual computer. We shall not be responsible for incorrect storage of the software in files/folders where it may interfere with the start up, running and third party software procedures of your computer.

  2. You shall not:

    1. Interfere with, modify or reverse engineer any software provided to you by us and/or any third party, except as permitted by law; or

    2. Copy or use any software, without our or the third party software providers written consent.

  3. Any material downloaded or otherwise obtained through the use of our Website is done at your own discretion and risk.

  4. You will be solely responsible for any damage to your computer system or for any loss of data that results from the download of any such material.

#12 SELF EXCLUSION

  1. If you wish to stop gambling for longer than 30 days, you can do this through Self-Exclusion. 

    1. You can choose to block your account from all of our products:

    2. You are able to set the Self-Exclusion for 6 months, 1 year, 2 years, 3 years, 4 years or 5 years. You can extend the Self-Exclusion at any time.

    3. Once you enter into a Self-Exclusion this cannot be removed from your account.

    4. You can no longer bet with the products you have chosen to exclude from.

    5. We will do all we can to prevent you from opening another account with us, but also ask that you avoid trying to open another account. 

    6. If we identify that you have opened a duplicate account (e.g. falsified personal details) with Gamer Wager, all placed bets will be voided and any deposits that have been made on the account will be forfeited and sent to a registered gambling charity organisation.

    7. We will refund any money left in your account upon applying the Self-Exclusion.

    8. If your remaining balance is under £1 we will donate the equivalent to a Gambling Charity.

    9. We will stop all marketing communications within 48 hours of your Self-Exclusion being applied.